Mapping the Client Journey in the Post-Pandemic World

Date: 16 June 2021


Customer ExperienceStrategy

How understanding your customer improves the digital experience.

Running Time: 1 hour 15 minutes

Episode 5 of TMD On the Record covers how businesses need to adapt to compete in an increasingly digital world, accelerated by a global pandemic.

For this discussion, we welcomed Jonathan Kochis, Director of User Experience at Canada Life, onto the show. Hosts Mike Grant, David Cliche, Jeff Timmins talk with Jonathan about all things UX and CX, the client journey, and how businesses can improve experience.

Tune in now!

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