What We Do

We design deliberate engagements that are fuelled by strategy, driven by thorough planning, and backed by the experience required to implement.

We bring credibility and expertise to the strategic process. We develop strategy with deliberate intent, with purpose, and with a view to create the specific conditions that will facilitate success.

We plan based on pre-defined objectives – a clearly articulated approach for achieving what we need to do in order to be successful.

We implement with precision and a thoroughness grounded in process, best practice, and proven experience.

Our job is to manage the relationship between a brand and its customers – to help them find each other, make the introduction, facilitate a discussion about wants and needs, broker a solution, and facilitate a positive experience where both brand and customer get what they need.

Discovery

An engagement designed to uncover what your stakeholders need, what your customers want, and how to deliver on both.

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Rapid Customer Journey Mapping

Customer journey mapping identifies the ‘touchpoint’ interactions that don't work, those you need to get right, and how best to take action.

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CRM Audit

Facilitated by a Salesforce-certified specialist, this engagement evaluates if your Salesforce platform is being used to its full potential.

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Rapid Go-To-Market Strategy

An intense, discovery-driven market analysis to determine how a brand goes to market, differentiates, and acquires new customers.

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Mind the Gap

A facilitated engagement that provides a plan to close the gap between a brand's current state and what it needs to become to enable growth.

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Donor Acquisition Strategy

Market share analysis that is grounded in donor propensity, demographics, geographic density, and organizational capacity.

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Rapid Net Promoter Score Accelerator

A pragmatic approach to getting tangible value from your NPS program by elevating Neutrals to Promoters and eliminating Detractors.

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Our Core Competencies

TMD’s Solution Platform is the roadmap for how to design an integrated go-to-market strategy – it ensures we make every single dollar work very hard for you.

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Worth finding some time to discuss?

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