What We Think

We have been called to this work – creating, thinking, and solving through the application of strategy, design, planning, and implementation. Somewhere along the way, we found our voice.

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Donors, Not-for-Profits and Acquisition with Anja Kloch, Pt. 1

Episode two of the TMD On the Record features guest Anja Kloch, a fundraising and development expert and Canadian ex-pat based in LA. The fast-paced, in-depth discussion between Anja and hosts Dave Cliche, Jeff Timmins, and Mike Grant explores some of the dynamics associated with engaging with donors in the not-for-profit space.

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The Donor Acquisition Model is Broken

New donor pipelines are drying up and persuading existing donors to keep giving is harder.

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Unintended Brand Experiences

If a brand is a promise to do something for our customers in a certain way, the customer experience (CX) is their interpretation of how well you have delivered on that promise. CX is where the battle for brand differentiation is being fought and won. It is the last bastion of hope, the last real […]

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Buckle up…

So, 2020 was a bit of a shit show. Let’s not kid ourselves; last year was one most of us would like to forget. But simply putting it behind us might not be the responsible thing to do. And we definitely should not look for a return to pre-pandemic 2020 normal, because that state of […]

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TMD On the Record: The 10th Voice

The TMD – On the Record podcast has officially launched. In this new series hosted by Dave Cliche, Jeff Timmins, and Mike Grant, we’ll examine what’s working and what’s not in marketing and look at some of the challenges brands face as they work to understand a more empowered customer.

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SALESFORCE SUCKS (Not Really.)

Did I really just say that Salesforce sucks? It actually doesn’t – but you’d be surprised how often I hear this. And every time that I do, I die a little bit inside. Salesforce is probably one of the greatest digital tools on the planet at the moment. It has revolutionized the way sales, service, […]

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TMD’s 10th Voice

It’s difficult to be the single voice of dissent in a group; the one that doesn’t like the idea that everyone else loves or the lone objection to a plan that the group has all signed off on. Been there before? How comfortable were you speaking up when everyone else was already aligned on something […]

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GivingTuesday 2020 is More Important Than Ever

TMD takes a slightly different approach to clients. In fact, we prefer to consider and call those we work with “partners” because “us” and “them” are interwoven into a strong relationship, where together we can conquer anything. And although it’s not your typical idea of a marriage, we take our vows in partnership very seriously […]

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Let’s Talk about CRM Systems

It started as a massive panicked effort by many large companies to get local client contact data into a more centralized location so that organizations couldn’t be held hostage by salespeople, relationship managers and others who were protecting their respective books of business. First, the push came to move contact information from rolodexes and napkins […]

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Keep Your Eye on the Ball

And remember it’s going to bounce! Many have suggested we’re heading into a recession, although many of us may feel like we’re already in one. At the very least we’re in for a sustained period of economic uncertainty while we continue to sift through the pandemic, manage back to school and work and how that […]

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